We are defined by our values. They underpin every assignment that we deliver, every programme that we design and every interaction that we have.

We take each of our values very seriously. 



Integrity means doing the right thing at all times and in all circumstances, whether or not anyone is watching. It takes having the courage to do the right thing, no matter what the consequences will be. Building a reputation of integrity takes years, but it takes a second to lose, so we never allow ourselves to do anything that would damage our integrity.

Our integrity alone is one of the reasons we are the leading provider of conflict management solutions to thousands of organisations internationally.



Being loyal means being reliable and always true. TCM demonstrate undivided and constant support for everyone that we work with. We pride ourselves on the lifetime support that we offer for all of our clients.

"The best kind of loyalty is when both parties are benefiting" - Scott Brooks, Gantz Wiley Research



Being innovative in our processes and delivery means that we put continuous success and improvement in the forefront of everything we do. Whether it is designing courses that fit your needs or creating tools to measure the success of your processes.

Ultimately, our goal is to improve the way businesses manage conflict; introduce new and different ways of managing people and conflict. 

In our own way, we help you to create a culture of innovation through improving people management and HR skills. 



Courage comes in many shapes, sizes and forms. While racing into a burning building to save lives is certainly courageous and admirable, even smaller occurrences can count as an act of courage. For example, confronting a bully requires a certain level of bravery.

In conflict management, there is always an opportunity to be courageous. We work on the basis that to confront conflict is courageous in itself. Recognise a potential for conflict and take action.



Our vision is for our society to embrace a form of justice which promotes dialogue and collaboration.

We are proud of the partnership approach that we take with all of our clients. We work collaboratively to provide the best solution for all of our partners.



Every assignment that we deliver is backed up by evidence and follow up. We assure that we provide excellence. In delivery and aftercare.

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